Privacy Policy


Alesha Mart Ltd., the largest growing E-Commerce site in Asia is committed to protecting your privacy and respect and uphold your rights under the Laws of peoples’ Republic of Bangladesh contained in ‘The Digital Security Act, 2018’, ‘The Data Protection Act, 2018’, ‘ICT Act, 2006’. By using this website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of the personal information by Alesha Mart, provided by you, as set out in this policy. We act in our customers' interest and are transparent about the processing of your personal data. Our Policy explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information, we hold about you.

In this Policy, “Alesha”, “we”, “our”, “us” means ALESHA MART LTD. (and all its subsidiaries) with its registered office at Flat - 10/B, Plot - 07, Road -17, Rupsha Tower, Banani C/A, Dhaka-1213 and Corporate Office at Praasad Trade Center (3rd floor), 6 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh. And We may amend this Policy at any time by posting the updated version on our website.


Generally, the information we collect about customers includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a ‘Drivers License’, ‘NID’. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and shopping preferences, interests and favorites. When you visit our websites, we may also collect information about your computer, including your IP address.

We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features. We may also collect additional information about customers, including purchase history, location and preferences, either directly, or through our business partners (including, who administer our store or other kinds of cards).

We also collect information about:

  • Suppliers/Vendors & their Employees (including business name and address, contact details, and employee names, birthdates, addresses and working conditions (including hours and salaries); and
  • Potential Employees (including names, addresses, contact details, employment and academic histories and the names of their referees).

Ordinarily, customers can purchase goods from us without disclosing personal information, but in this situation, we may not be able to provide you with the full range of services available.


Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has been provided to you or that you have applied for. Credit information includes information about credit that was applied for or provided to you for domestic, household, personal or other investment purposes as well as information about you where you are a guarantor of a loan.


Alesha Mart will collect personal information and all other necessary information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Alesha Mart will only collect personal information about you directly from you. Alesha Mart may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to Alesha Mart and for Alesha Mart to send you marketing communications. Alesha Mart will not collect personal information unless the information is reasonably necessary for our functions and activities.

Personal information may be collected by Alesha Mart in a number of circumstances, including when you:

  • Make an enquiry with us via email or telephone;
  • Visit our websites;
  • Lodge an enquiry or application in relation to any Alesha Mart products or services; or
  • Apply for employment with Alesha Mart.

Alesha Mart may enter into arrangements with ‘Third Parties’ (including Third Parties with whom Alesha Mart has partnered to provide you with its various products or services using the (Alesha Brand) to collect your personal information in circumstances where the Third Party notifies you, at the time of collection, that your personal information will be provided to Alesha Mart.

If you are applying for a product or service offered on, Alesha Mart or our third party partners may also collect credit-related personal information about you as a result of credit checks that third parties carry out in connection with your application.

The kinds of credit-related personal information Alesha Mart may collect about you includes:

  • information about your identity;
  • information about consumer credit loans that you currently have applied for including:
  • repayment history information;
  • the type and amount of credit sought in each application;
  • default and payment information;
  • information about any court proceedings;
  • credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.

If you use a pseudonym when dealing with us or you do not provide identifiable information Alesha Mart may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

Alesha Mart requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.


In addition to any purpose notified to you at the time of collection Alesha Mart uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

  • Providing our products and services to you;
  • Providing Alesha mart branded products and services that are provided by our third party partners;
  • Our internal management needs;
  • Our marketing activities, including marketing activities relating to Alesha branded products and services that are provided by our third-party partners;
  • Responding to any inquiries or comments that you submit to us;
  • Assessing, processing and managing your applications for products and services or alesha branded products and services offered by our third-party partners, including to assess your credit risk and our risk;
  • Any other purpose you have consented to; and
  • Any use which is required or authorized by Laws of Peoples’ Republic of Bangladesh.


Alesha Mart may disclose your personal information:

  • To third-parties we ordinarily engage for the above purposes;
  • Organizations that provide products or services used or marketed by Alesha Mart;
  • Any person or entity to whom you have consented to Alesha Mart disclosing your personal information to; and
  • Any person or entity to whom we are required or authorized to disclose your personal information to in accordance with the law.


You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team.

Alesha Mart, upon situation and necessity, may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Alesha Mart will not charge you for making the request.

If you believe that Alesha Mart holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Alesha Mart will respond to your request within a reasonable time. Alesha Mart will not charge you for correcting your personal information.

If Alesha Mart no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by Law, Alesha Mart will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Alesha Mart will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorized access, modification or disclosure.


At any time you may opt out of receiving marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. All of our marketing SMS messages will also contain an unsubscribe feature. Outside of these channels, you can opt out from receiving marketing communications at any time by emailing


Alesha Mart may disclose your personal information to recipients overseas to assist Alesha Mart in providing you with products or services.

Alesha Mart will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Bangladesh will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the privacy principles as per the Laws of Peoples’ Republic of Bangladesh.


If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Alesha Mart, please contact us at or visit our office at above mentioned given address. A senior member of staff will review your complaint within 7-10 business days (maximum) and respond to you in writing advising what action(s) Alesha Mart will take as a result of your complaint.


When transmitting personal information from your computer to a Alesha Mart website or to a Alesha Mart branded website operated by one of our third party partners, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Alesha Mart will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Alesha Mart operated websites and Alesha Mart branded websites operated by our third party partners may use "cookies" to help personalize your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Alesha Mart website.


Alesha Mart reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Alesha Mart website.